Privacy Policy

Return Policy for Radiantgrid

At Radiantgrid, we strive to ensure you’re completely satisfied with your purchase. If you’re not happy with an item, here’s how our return process works:  

1. Eligibility for Returns
- **Timeframe**: You may return most items within [30 days] of delivery.  
- **Condition**: Items must be unused, in their original packaging, and with all tags/labels attached.  
- **Proof of Purchase**: A valid order number, receipt, or confirmation email is required.  

2. Non-Returnable Items
The following items cannot be returned:  
- Perishable goods (e.g., food, flowers).  
- Personalized or custom-made products.  
- Items marked as “Final Sale” or “Non-Returnable.”  

3. Return Process
To initiate a return:  
1. **Contact Us**: Email radiantgridsolar@gmail.com with your order number and reason for return.  
2. **Approval**: We’ll review your request and send instructions if approved.  
3. **Ship the Item**: Send the item to the provided return address. We recommend using a trackable shipping method.  

4. Refunds
- **Processing Time**: Refunds are issued within [5–10 business days] of receiving your return.  
- **Method**: Refunds will be credited to your original payment method. Shipping fees are non-refundable unless the return is due to an error on our part.  

5. Exchanges
For defective, damaged, or incorrect items, we’ll gladly replace the product. Contact us first, and we’ll arrange a replacement or store credit.  

6. Return Shipping Costs
- **Customer Responsibility**: You’ll cover return shipping unless the item is defective, damaged, or we sent the wrong product.  
- **Lost Returns**: We’re not responsible for return packages lost in transit.  

7. Damaged/Defective Items
If your item arrives damaged or defective, contact us within [7 days] of delivery. We’ll cover return shipping and expedite a replacement or refund.  

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Contact Us
For questions or assistance:  
- Email: radiantgridsolar@gmail.com

Return Address
radiantgridsolar@gmail.com

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Note: This policy complies with general consumer laws but may not reflect all regional regulations. Consult a legal professional to ensure compliance with your jurisdiction.  

*Last Updated: February 13, 2025*  
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